I must say that while I have been involved in property investments for over 20 years I have never enjoyed, from previous real estate agents, the high standard of service offered by you. You ensured that all improvement work to be done was promptly addressed and you found a suitable new tenant in record time. I am certain that my cost and lost rental has been kept to a minimum as a result of your efforts and I very much appreciate all that you have done.

Mr L Pietracci

 

I have tried to lease out my property with other agents and had no success for two months, through recommendation I gave Hala a call and she managed to lease out my property after one week!! She is very professional with all her dealings, her initial inspection report is extensive and helpful, she is well experienced and has an art with dealing with tenants! Hala will now take care of my other investments in my portfolio. I highly recommend Hala to anyone!!

Mr J  Ursino

 

Since Hala has started managing my property she has made me feel like I am her number 1 priority, quick to respond to my emails or return my phone calls. My favourite feature of Hala’s service is that nothing is too difficult for her. Thank you Hala for managing my property.

Mr C Spiteri
 
Congratulations Hala on winning the “Property Manager of the Year Award”
Imagine going to all that bother only to arrive at the same conclusion as I did years ago. Seriously though I know how hard you have worked to achieve and maintain the high standards you provide.
Mr K Mitchell
 
I have dealt with Hala as a Landlord and as the preferred plumber for her portfolio. After the poor performance I have experienced dealing with other Property Managers, I was relieved to be dealing with a Property Manager who expressed an interest in my affairs and displayed a confident aptitude with her required skills as a property Manager. Hala is efficient and responsive to my requests and queries as a landlord and assertive in dealing with me as the maintenance plumber.
Glenn St George from GSR Plumbing

 

Hala first contacted us following up a property enquiry we had, Hala asked a few relevant questions to determine exactly what we are looking for and has kept in touch letting us know of suitable properties coming up. To date, Hala has been the most pleasant, genuinely helpful and professional of all of the real estate agents we’ve enquired with (which has been quite a few!). 
Jason Doyle
 
I’d like to thank Hala Khoury,  She is very friendly and professional. With her help, I’ve finally found and bought my dream home. She knows exactly how to help people looking for the right properties. I’ll definitely recommend her to all my friends.
Wilma Chen
 
Hala took the time and showed the interest that was necessary to determine exactly what I needed from my house sale. She gently encouraged me to sell with a lease back arrangement rather than wait in a falling market so that I was able to get the best price possible and rent it back from the new owner while finding the right property to downsize.  Hala dealt with all the arrangements for me so that it went smoothly from beginning to end and I was able to work at my job without distraction or stress and trust her with all the requirements. Hala is both highly efficient and a great communicator. I cannot recommend her strongly enough to any prospective buyers or sellers. She will go the extra yard for you without being in the least demanding, in a manner that is considerate, effective, honest and professional. Thank you Hala for the wonderful job you did in selling my house for me.
Judy Gray.

 

I would like to thank you for the way in which you have managed my property. I have been renting properties since the mid 1980’s and have used numerous real estate agents in the process. The attention to detail that you provide me is in my opinion, of the highest order, Hala you have always been of great assistance to me in all matters pertaining to my property and I am aware that my tenants also share my views.

Mr J Acocks

 

I have been in sales and marketing for the past 14 years, consequently I understand the importance of customer service. In August I moved the property management of my investment property from the previous agent I was dealing with as I was dissatisfied with the service. Hala commenced the property management thereafter and had a number of challenges to overcome, including a very disgruntled tenant, who had been neglected by the previous agent. Hala was not only able to get my tenant back on side, but also had to organise a number of repairs which were outstanding from the previous property management. Hala has always demonstrated superb customer service, efficiency, reliability and most of all professionalism, she is a delight to deal with and a credit to her work.

Ms C Lundgren

 

I have experienced Hala to be the most proactive, confident and professional Property Manager I have come across in the 10years and 2 agents since the property has been under management. Hala is a strong, effective and efficient communicator, I believe her greatest assets. She is confident in her conviction of advice and consistent with balancing the benefits for both myself and the tenant. Not too many time have I felt that my property was truly managed and in Hala I have confidence that the property is being managed proactively, professionally and effectively, which is worthy of the management fee.
Hala has recently managed the exit of our most recent tenant, marketed and placed a new tenant into an arrangement.
In summary Hala is a professional Property Manager that I would gladly recommend to friends and family.

Mr D Jameson

 

Hala has managed our investment property for some time now, at all times I found Hala to be polite, efficient and timely in carrying out her responsibilities during the tenancy and a number of potentially contentious matters arising upon termination of the lease were handled and discharged to our full satisfaction.

Mr C Turner

 

During our tenancy we have found Hala to be most courteous, honest and efficient. Her pleasant and positive character combined with her enthusiasm for her work prove a reliable and diligent asset to anyone that has the pleasure of dealing with her.

Ms T Braisby

 

Hala, I just want to say thank you very much for all the help in making my move easy, its makes so much difference when you deal with an agent like yourself that knows what they’re doing and is so professional.

Mr R Adam

 

Since Hala overtook the management of our property at West Pennant Hills I have nothing but praise for her. She handles our affairs with confidence, she tackles any obstacles with professionalism and is very thorough when inspecting property and choosing suitable tenants. We are very impressed and hope to be dealing with Hala for a very long time.

Mrs H. Kovac

 

Right from the first meeting Hala was friendly but still very professional in her attitude. At all times Hala was efficient in any work she did for me, if she wasn’t available my phone calls were always returned promptly. If I had a problem, it was always solved. I later sold these properties and Hala still helped me in looking after these properties right up until settlement, even when I probably should have gone to the selling agent. It was a pleasure to deal with Hala.

Ms P Flynn

 

I would like to express my opinion that in Hala, you have one very efficient and pleasant young lady. It has been a pleasure dealing with her.

Mrs B Taylor

 

Hala, just a note to say thank you so much for your help over the past 5 years. Whether the problem was big or small you have attended to everything in a prompt and polite manner and I couldn’t have asked for more. As you know my brother purchased his house and rented it through you and was extremely happy. I have been one of your tenants for 5 years and I am full of praise for all that you have done and how you handled everything whilst I was renting. A huge thank you once again.

Ms T Anderson

 

I have been fortunate enough to have had recent dealings with Hala as a tenant of one of the properties she looks after. I have found her to be extremely competent, professional and very approachable whenever I have needed assistance in relation to the problems we have encountered at the property.

Mr M Hickey

 

Hala, you have done so well! you would not believe the vacancies we have had in QLD over the past three months. But this is the best news, thank you for finding a suitable tenant so quick for our SYD property. 

Ms V Downing

 

Hala has been so helpful with the management of our property, ever since she took over the management of our troublesome tenancy, she has kept us informed at every point and even went as far as calling our insurance company on several occasions to try and have some of the damage costs covered. Thank again Hala for all your help.

Hilda

 

Thanks Hala for all your hard work and in getting a decent tenant for me and keeping me up-to-date with the progress so far. I appreciate your professionalism.

Elizabeth

 

We would personally like to recommend Hala as a property manager for her professional and attentive service she provides us in all dealings with our rental properties listed with her.

J & R Smith

 

Hala is looking after our investment property and in my dealings with Hala I have found her to be very professional and efficient in her approach. Hala is always happy to help and give valuable advice as she is very knowledgeable in her field.

Ms B Sullivan

 

I can honestly say that you are the first competent Property Manager that I have dealt with. When you came on board I was looking to change agents as I was sick of the non-follow ups and lack of care. All my dealings with you have been professional, you do what you say you will within a good time-frame. When I call or email you, you arrange what I need with no fuss and also let me know when it’s done. Your communication skills are excellent and I really appreciate that. Hope to keep dealing with you in the future.

Ms T Robertson

 

Hala has acted as my Rental Property Manager since February and in that time has always acted in a professional efficient manner. I have been impressed with Hala’s knowledge and experience and her prompt attention to matters that have needed to be attended to in preparing my property for rental.

Ms C Dustin

 

I have found Hala, our Property Manager, to be an exceptional person. She has been efficient and very friendly with all my dealings with her. No request I have made has been too difficult for her to handle and all work done to the house has been exceptional quality and expedited in a very timely manner. Hala kept us informed every step of the way when work was being done to the property and also when the property was shown to potential tenants and leased pretty much straight away.

Mrs M Potter

 

A big thank you Hala for all the hard work you have put into our property recently. You have made the process seem effortless and the amount of detail you have included on the inspection report at the commenecment of our new tenancy is excellent. We have never been more aware of the condition of our property. 

C/- Mazraat El-Teffah Association Incorporation

 

Hala, ever since I  transffered the management of my property at Fairfield to you, all the issues I was facing before seem to have vanished, my tenants are happy and settled and everything is going so smoothly. I am extremely impressed with your management skills. I have been telling everyone about the difference it has been since you became my Property Manager. Thank you Hala, I appreciate all that you have done to get things sorted and continue to do to minimise my involvement which is how it should be. 

Nada